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73
SPLITCAM TECH SUPPORT / File recorder error
Last post by Fartho88 -
Hey I just installed the SplitCam Software and tried to do test recording but this error message occurs every time I tried to save the file using ‘save as’,   “File recorder error”.  A small file of 262 bytes is saved but that is obvious not right for the test recording.
Further that file is not able to be opened by Media Player which gives a further error saying it cannot open file because possibly file type is unsupported, or file extension is incorrect, or the file is corrupt.
 If one of the Techs could leave a reply to explain how I resolve this problem that would be fantastic.
77
SPLITCAM TECH SUPPORT / Re: Error encounted during ingest servers update process
Last post by Gunnar -
I'm facing the same Issue.

Using most recent SplitCam Version 10.8.5 in an offline-Intranet without Internet-Access.

Getting following Error (Messagebox) on every Start:
Quote
Error encounted during ingest servers update process.
Please report this error to SplitCam support at https://splitcam.top/forum/index.php?board=2.0

Log:
Code: [Select]
11:17:09 Updating ingest servers
11:17:09 Downloading "https://splitcam.top/win-download/update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:09 Error 0x00000000 connecting to "https://splitcam.top/win-download/update/ingests.cfg"
11:17:09 Downloading "https://splitstream.com/splitcam-update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:10 Error 0x00000000 connecting to "https://splitstream.com/splitcam-update/ingests.cfg"
11:17:10 Downloading "https://multi-stream.io/splitcam-update/ingests.cfg" to "C:\Users\p130\AppData\Local\Splitcam\ingests.tmp"
11:17:10 Error 0x00000000 connecting to "https://multi-stream.io/splitcam-update/ingests.cfg"
11:17:16 Reading from "https://ingest.twitch.tv/ingests"
11:17:16 ERROR Twitch servers parse: [json.exception.parse_error.101] parse error at line 1, column 1: syntax error while parsing value - invalid literal; last read: '<'
11:17:16 Done updating ingest servers
11:17:16 Updating image resources
11:17:16 Downloading "https://splitcam.top/win-download/images/images.xml" to "C:\ProgramData\Splitcam\Images\~images.xml"
11:17:16 Error 0x00000000 connecting to "https://splitcam.top/win-download/images/images.xml"


I kindly ask to provide a Setting and MSI OPTION like "NOINGRESUPDATE=1" to solve this.